Terms of Use
Last updated September 29, 2026.
The Short Version
Offline.now helps adults build healthier screen habits through small, self-chosen steps. It is a coaching and education product. It is not therapy, counselling, or medical care, and nothing in it is medical advice. You must be 18 or older to use it. What you type stays yours. What we built belongs to Offline.now Inc. You may not copy, scrape, or harvest anything from the site, the app, or the directory, and you may not use any of it to train AI systems. The product is software. Nobody reads what you enter as it arrives. If you are in crisis, contact emergency services or a crisis line. We do not promise results. We limit our liability. Ontario law applies. Using the product means you accept these Terms and our Privacy Policy. The full text below is what counts.Who We Are and What These Terms Cover
These Terms of Use are a binding agreement between you and Offline.now Inc., a Canadian corporation based in Toronto, Ontario (“Offline.now,” “we,” “us,” or “our”). They cover everything we provide (together, the “Services”): the website at offline.now and its subdomains, including app.offline.now; the Offline.now app and program; the assessment and the Offline.now Matrix; messages we send by email, text, or messaging platforms; the practitioner directory; worksheets, tools, plug-ins, and downloads; content we publish; newsletters; workshops and events we run; and any feature, channel, or service we add later, whether or not these Terms are updated to name it. BY ACCESSING OR USING ANY PART OF THE SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, FOUND HERE, WHICH IS PART OF THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.What Offline.now Is, and Is Not
Offline.now is a behaviour-change coaching and education product for adults. It uses the Offline.now Matrix, a two-question assessment, and a program of small self-chosen steps and messages to help you build healthier screen habits. The Services also include general information, worksheets, and a directory of independent practitioners. The Services are not medical, psychological, psychiatric, therapeutic, counselling, or clinical services of any kind. Offline.now Inc. is not a regulated health-care provider, and nobody at Offline.now is acting as your doctor, therapist, counsellor, or clinician. Using the Services does not create a doctor-patient, therapist-client, or any other professional or clinical relationship. Nothing in the Services diagnoses, treats, cures, or prevents any condition, and nothing in them is medical or mental-health advice. The Services are not a substitute for care from a licensed health professional. If you have a health concern of any kind, or you are receiving care, consult a licensed professional before acting on anything you find here. If you are in crisis or think you may have a medical or mental-health emergency, call 911 or your local emergency number, or contact a crisis line. Do not rely on the Services in an emergency.Automated, Not Monitored
The Services are software. The assessment, the program, and the messages you receive are generated and scheduled automatically based on your answers and activity. They are not written to you personally by a coach, clinician, or other person. Nobody reads what you enter as it arrives. We do not monitor your check-ins, notes, reasons, feedback, or any other entry for signs of risk or distress, and we cannot respond to them in real time. If you enter something that needs attention, do not wait for a response from us. Contact emergency services or a crisis line. Resources are listed on the help screen in the app. The Services are not an emergency, crisis, or monitoring service and must never be used as one.Who Can Use the Services
You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account or use the Services. The Services are built for adults. We do not knowingly allow anyone younger to use them, and we will close any account we learn belongs to someone under 18. You agree to give us accurate information, to use the Services only for yourself, and not to use them if we have previously suspended or closed your account.Accounts
You sign in with a link sent to your email address. You are responsible for keeping that email address under your control, for everything done through your account, and for telling us promptly at [email protected] if you believe someone else has used it. One person, one account: do not share your account or use someone else’s. We may suspend or close accounts as described in these Terms.Messages
When you enrol in the program you agree to receive its messages on the channels you choose, which may include email, text message, and messaging platforms such as WhatsApp or Messenger. Every message tells you how to stop. One reply or one tap ends messages on that channel, and you never need to give a reason. Stopping messages may pause or end your program. If you connect a third-party messaging platform, that platform’s terms and privacy policy also apply to the messages it carries. Message and data rates charged by your carrier or platform are yours. We send marketing messages only with your consent, and every one includes an unsubscribe. Our Privacy Policy explains what we collect through messages and how we use it.The Program and Your Results
The program is built on behaviour-change research and offers small steps on purpose. We do not promise outcomes. Whether your habits, confidence, screen time, or anything else changes depends on you, your circumstances, and things neither of us controls. Any results, figures, or stories we share describe some people’s experience, not a guarantee of yours.Content, Including AI-Assisted Content
Everything in the Services, including articles, worksheets, program messages, assessment results, and directory listings, is general information for educational purposes only. It is not advice of any kind, and you should not rely on it as such. Get advice from a qualified professional before making decisions based on it. Some content on the website and in the product is created or edited with the help of AI tools. We aim for accuracy, but we do not guarantee that any content is accurate, complete, current, or free of errors, and we are not responsible for decisions or actions taken in reliance on it. Content provided by others, including practitioner listings, comments, testimonials, and linked material, is the responsibility of the person who provided it. It does not necessarily reflect our views, and we do not verify it.The Practitioner Directory
The Services include a directory of independent practitioners, such as therapists and coaches, and may help you book a consultation with one. Practitioners are independent professionals. They are not our employees, agents, or partners, and we do not supervise or control their work. A listing is not an endorsement, recommendation, or referral. We do not guarantee any practitioner’s credentials, licensing, availability, fees, or the quality or suitability of their services. Practitioners may pay a fee to be listed. We do not charge you for a referral, and choosing no practitioner changes nothing about your program. Any consultation, treatment, or other service you receive from a practitioner is between you and them, under their own terms and professional obligations. We are not a party to that relationship and are not responsible for it. When you contact or book a practitioner through the Services, the details you provide for that purpose are shared with that practitioner.If You List as a Practitioner
This section applies if you create, claim, or hold a practitioner listing.- You must be a practising professional, at least 18 years old, and entitled to offer the services you describe. Everything in your listing must be accurate, current, and consistent with the rules of your professional regulator, including its advertising rules. You are responsible for keeping it that way.
- We may create a basic listing from publicly available professional sources, such as regulator registers, professional directories, and practitioners’ own websites, so that people can find practitioners in their area. You may claim, correct, or ask us to remove a listing about you at any time by writing to [email protected], and we will act on the request promptly.
- By submitting or claiming a listing, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, display, adapt for format, and promote your listing content across the Services and in our marketing, for as long as the listing is live and for a reasonable period after, and you confirm you have the rights to grant it.
- Listing fees, if any, are stated when you buy and are non-refundable except where we say otherwise or the law requires. Paid features renew as stated at purchase until you cancel.
- We may decline, reformat, suspend, or remove any listing at any time, including for inaccuracy, complaints, or breach of these Terms. Removal does not entitle you to a refund except where the law requires.
- A listing is not an endorsement. You may not describe yourself as endorsed, certified, or recommended by Offline.now unless we have said so in writing.
- Enquiries and bookings that reach you through the Services may be used only to respond to the person who made them, and in line with privacy law.
- You are solely responsible for the services you provide, and you agree to indemnify us for claims arising from them, as set out in the Indemnity section.
Your Content
“Your content” means anything you submit to the Services: assessment answers, the stakes, steps, and notes you enter in the program, check-ins, feedback, messages you send us, profile information, comments, and testimonials. You own your content. So that the Services can work, you grant us the following licences:- For entries in the program and messages to us: a licence to store, process, analyze, and display your content back to you; to use it to run, personalize, secure, support, and improve the Services; to share it with the service providers who help us do so; and to create and use de-identified or aggregated information from it for any purpose, including research and published summaries. Our Privacy Policy describes these uses in more detail.
- For content you submit for public display, including practitioner listings, comments, reviews, and testimonials: a worldwide, royalty-free, non-exclusive, perpetual, and irrevocable licence to use, reproduce, adapt, publish, display, distribute, and promote it in any medium, without compensation. To the extent permitted by law, you waive any moral rights in that content.
- For ideas, suggestions, and feedback about the Services: we may use them freely, without obligation or compensation to you.
Acceptable Use
You may use the Services only for lawful purposes and only as these Terms allow. You must not:- use the Services in any way that breaks the law or violates anyone’s rights;
- interfere with the Services, their security, or anyone else’s use of them, including by probing, overloading, or attacking them, or introducing malicious code;
- circumvent or attempt to circumvent any access control, authentication, rate limit, or other protective measure;
- access any part of the Services, or any data, that you are not authorized to access;
- reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code, assessment logic, scoring or positioning method, program design, message content, or any other underlying element of the Services;
- copy, modify, distribute, sell, license, or create derivative works from any part of the Services, or use any part of them to build or train a competing product, dataset, or service;
- collect or harvest information about other users or practitioners;
- impersonate any person or organization, or misrepresent your affiliation with anyone;
- use the Services to send unsolicited messages or advertising;
- abuse, threaten, or harass anyone, including our team;
- share your account or use anyone else’s;
- use the Services for anyone but yourself, or on behalf of a minor.
No Scraping, Harvesting, or AI Training
You must not access, extract, scrape, crawl, harvest, copy, mirror, index, download in bulk, or otherwise collect any content or data from the Services by any means. This applies to the website, the app, the program, the assessment, the practitioner directory (including profiles, listings, contact details, taxonomies, and metadata), images, and any API, feed, or endpoint, whether documented or not. It applies to automated tools of every kind, including bots, spiders, crawlers, scripts, headless browsers, browser extensions, screen-scraping, and AI agents, and to manual bulk collection. Without limiting the above, you must not:- create or populate any database, dataset, directory, index, or training set with content or data from the Services;
- use any content or data from the Services to train, fine-tune, evaluate, ground, or prompt any artificial intelligence or machine learning model or system, or permit anyone else to;
- circumvent any rate limit, access control, robots.txt directive, paywall, authentication, or anti-bot measure;
- access the Services to monitor their availability, performance, or content changes, or at any frequency that imposes an unreasonable load;
- use any tool or service that does any of the above on your behalf.
Intellectual Property
The Services and everything in them are owned by Offline.now Inc. or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws in Canada and elsewhere. This includes the Offline.now Matrix; the assessment and its questions, scoring, and positioning method; the program and its structure; all messages and other text; the design and look of the Services; graphics, images, video, audio, and worksheets; software, code, and databases; and the selection and arrangement of all of it. The book behind the program is separately protected, and the excerpts and ideas from it that appear in the Services are used under licence. Offline.now, the Offline.now logo and designs, the Offline.now Matrix, and related names, designs, and slogans are trademarks of Offline.now Inc. or its licensors. You may not use them without our prior written permission. Other names and marks that appear in the Services belong to their owners. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your own personal, non-commercial purposes, in accordance with these Terms. You may print or save a reasonable number of copies of material for your personal use, with all notices intact. No other rights are granted. You may not reproduce, distribute, modify, publicly display, sell, or commercially exploit any part of the Services without our written permission. All rights not expressly granted are reserved.Third-Party Services and Links
The Services rely on and link to services we do not control, including messaging platforms, payment processors, practitioners’ websites and booking systems, and other websites. Those services have their own terms and privacy practices, and your use of them is at your own risk. We do not endorse them and are not responsible for their content, availability, or conduct. A link is provided for convenience only.Changes to the Services, Beta, and Availability
The Services are under active development and some parts may be labelled beta. We may add, change, pause, or remove any feature, channel, content, or service at any time, with or without notice, and we may discontinue the Services entirely. We do not promise that the Services will be available, uninterrupted, secure, or error-free, and we are not liable if any part of them is unavailable at any time or for any period. If we discontinue the Services, we will handle your information as our Privacy Policy describes.Suspension and Termination
You can delete your account at any time from your settings, where the option exists, or by writing to [email protected]. Deleting your account does what our Privacy Policy says. We may suspend or close your account, or restrict your access to any part of the Services, at any time and without notice, if we believe you have breached these Terms, if you create risk or legal exposure for us or for others, if the law requires, or if we discontinue the Services. Where we can, we will tell you why. When your account ends, your right to use the Services ends. Any part of these Terms that by its nature should continue, including the sections on your content, intellectual property, no scraping, disclaimers, limitation of liability, indemnity, and governing law, survives.Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties or conditions of any kind, express or implied, including any implied warranty or condition of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Services will be uninterrupted, secure, timely, or error-free. Without limiting the above: nothing in the Services is medical, health, therapeutic, legal, financial, or other professional advice; we make no warranty about the accuracy of any content, including content created with AI tools; we make no warranty about any practitioner or any service they provide; and we make no warranty that you will achieve any particular result. Your use of the Services is entirely at your own risk. Some laws do not allow certain warranties to be excluded. If those laws apply to you, some of these exclusions may not apply, and you may have rights that these Terms do not describe.Limitation of Liability
To the maximum extent permitted by law, Offline.now Inc. and its affiliates, and their directors, officers, employees, contractors, agents, licensors, service providers, and successors (together, the “Offline.now Parties”) will not be liable to you or anyone else for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or opportunity, however caused and under any theory of liability, even if we were told such damages were possible. To the maximum extent permitted by law, the Offline.now Parties will not be liable for any loss, damage, or injury arising from or related to your use of or inability to use the Services; your reliance on any content, including AI-assisted content; any practitioner or the services they provide; any third-party service, platform, or website; unauthorized access to your account or information; or any decision or action you take, or do not take, based on the Services. To the maximum extent permitted by law, the total liability of the Offline.now Parties for all claims arising from or related to the Services will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim and CAD $100. These limitations apply regardless of the form of action, whether in contract, tort (including negligence), statute, or otherwise. Nothing in these Terms limits or excludes liability where the law does not permit it to be limited or excluded.Indemnity
You agree to defend, indemnify, and hold harmless the Offline.now Parties from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from or related to your content; your use of the Services; your breach of these Terms; your violation of any law or of anyone’s rights; and, if you are a practitioner, any service you provide or any claim by a person who found you through the Services.Governing Law and Disputes
These Terms and any dispute arising from them or from the Services are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. You agree that the courts of Ontario, sitting in Toronto, have exclusive jurisdiction over any dispute arising from these Terms or the Services, and you consent to their jurisdiction. We may seek an injunction or other urgent relief in any court that has jurisdiction. If you are a consumer, nothing in this section takes away rights you have under the consumer protection laws of the place where you live.Changes to These Terms
We may change these Terms at any time. When we do, we will post the updated Terms with a new “last updated” date. For material changes we will give reasonable notice, for example by posting a notice on the website or in the app or by sending a message. Your continued use of the Services after a change takes effect means you accept it. If you do not agree, stop using the Services and delete your account.General
- Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us about the Services and replace any earlier terms.
- Severability. If any part of these Terms is unenforceable, the rest stays in effect and the unenforceable part is enforced to the fullest extent the law allows.
- No waiver. If we do not enforce a provision, we can still enforce it later.
- Assignment. We may assign or transfer these Terms, and your information as our Privacy Policy describes, in connection with a financing, merger, acquisition, reorganization, or sale of all or part of our business. You may not assign or transfer these Terms.
- Notices. We may give you notice by email to the address on your account, by posting on the website, or through the app. You can give us notice at [email protected].
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
- Language. These Terms are written in English. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont exigé que la présente convention et tous les documents connexes soient rédigés en anglais.
- Headings. Headings and the short version at the top are for convenience. The full text of each section governs.
